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since 2002

// telecommunications IT company

Create and implement
contact centers

A modern IP Contact Center solves problems of any complexity that our Customers face. This is an assistant with a wide range of functions that will allow you to effectively serve 100% of requests via any communication channels (voice, messengers, chats, social networks, e-mail, video).


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WHAT WE OFFERS

Our Features

IVR

The system is designed to handle incoming calls according to pre-defined scenarios. The service builder platform allows you to create and modify algorithms for processing and routing incoming calls to the desired functional self-service services or specific groups of operators.

System notification

The SN system allows you to notify customers by a pre-set list of numbers and play pre-recorded messages. The transmitted voice messages and the algorithm for listening to them are determined by the voice menu associated with this notification list.

Voicebot

The platform automates the processing of client requests and provides its independent service in the Contact Center using speech recognition and analysis of DTMFs entered by the client. Saves operator resources


Special offer

Workforce management for Contact Center

The Workforce Management for Contact Center (WFM) system helps you manage your Contact Center with maximum efficiency. WFM is designed to manage the activities of the contact center in terms of planning the working hours of operators, as well as forecasting and distributing the load on the Contact Center.

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