Call-Me is a modern call processing system that is the perfect solution for Your business. Information services, service systems, taxi services, entertainment services, telemarketing, outsourcing – these are just some of the possible applications of our system. The reliability of our contact center in real operation has been repeatedly confirmed by successful implementations for both commercial companies and government agencies.
Using IP technologies in the solution allows you to organize operators workplaces anywhere in the telecommunications network, which will allow you to effectively create an outsourcing contact center and provide services to other companies.
The contact center has been developed since 2002 and is completely self-developed, which allows you to implement all the Customer's wishes while meeting the request of your business.
The modular architecture of the Contact center allows the Customer to choose the necessary modules independently. This way you can benefit by purchasing only the necessary functionality.
Omni-channel provides a single queue for all types of requests, which makes operators work more efficiently, which leads to a reduction in the payroll due to a reduction in the total number of operators. Hot booking allows you to add new functionality without stopping the Contact center, which preserves the quality of service and high customer loyalty.
The Workforce Management for Contact Center (WFM) system helps you manage your Contact Center with maximum efficiency. WFM is designed to manage the activities of the contact center in terms of planning the working hours of operators, as well as forecasting and distributing the load on the Contact Center.
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