The system is designed to handle incoming calls according to pre-defined scenarios. The service builder platform allows you to create and modify algorithms for processing and routing incoming calls to the desired functional self-service services or specific groups of operators.

A convenient environment for designing services in the form of open-to-edit scenarios for processing phone calls written in an internal language with elements of a standard programming language makes it easy to make any changes in the system's algorithm: replace information messages, delete/add information headings, and independently form algorithms for client interaction with the system. The service creation environment allows you to fully manage a call from an external application, including managing the ability to forward a call to an external number, record a call, and switch multiple connections.

Integration with external databases via an open XML interface allows you to provide any services related to obtaining information from external sources. Thanks to this, system allows you to easily create information services such as transmitting information about the account status, making payments, activating/deactivating additional services, a self-service system for subscribers, informing about approaching the shutdown threshold, and others.